Every hour of unplanned downtime means lost productivity and revenue. Jaguar Industrial’s technical support is structured to minimize response time and resolve issues quickly — remotely or on-site.
Remote Support
First level of service: remote diagnostics via industrial VPN connected to the equipment’s PLC. The automation team analyzes alarms, operation logs and real-time parameters, often resolving the issue without dispatching a technician.
Available during business hours (Mon-Fri, 07:30-17:30 BRT), with priority service for customers with an active service contract.
Field Service
When remote diagnostics cannot resolve the issue, specialized technicians are dispatched to the site. The team includes mechanics, electricians and PLC programmers with hands-on experience in industrial shredding.
Field service includes:
On-site diagnostics with instrumentation (vibration, temperature, current)
Replacement of mechanical and electrical components
Adjustment and calibration of operating parameters
Technical report with root cause analysis and recommendations
Guidance for the customer’s team on preventive maintenance
Coverage
Operations base in Indaiatuba-SP, Brazil, with service available nationwide and internationally. Response time varies according to location and contract type. Customers with an active contract have a priority channel for emergencies outside business hours.